Privacy Policy

This Privacy Policy describes how cv660 ("we", "our", or "us") collects, uses, discloses, and protects information about users ("you" or "your") who access our online gaming platform at cv660.app. By using the cv660 platform, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately. We encourage all users to read this document carefully before registering an account or engaging with any cv660 service.

1. Information We Collect

cv660 collects only the information necessary to provide a secure, personalised, and compliant gaming experience. We gather data through two primary channels: information you provide to us directly, and information we collect automatically when you use our platform.

Information You Provide Directly

When you register an account or interact with cv660 services, you may provide us with the following personal information:

• Full name, date of birth, and national identification details for age and identity verification purposes.
• Contact information including email address, mobile phone number, and residential address (city/district within Bangladesh, e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Financial details required for processing deposits and withdrawals via supported payment channels, including bKash, Nagad, Rocket, and Upay wallet identifiers.
• Communications you send us voluntarily, such as support requests, feedback, or dispute reports.

Information Collected Automatically

When you access the cv660 platform through a web browser or mobile device, our systems automatically collect certain technical and behavioural data, including:

• Device identifiers such as IP address, device type, browser version, and operating system.
• Session data including pages visited, time spent on each section, game titles played, bet amounts placed, and navigation paths.
• Cookies and similar tracking technologies used to maintain your login session, remember your preferences, and deliver a consistent experience across visits.

2. How We Use Your Information

cv660 uses the information we collect for clearly defined, legitimate purposes. We do not process your data in any way that is inconsistent with the purposes described below:

• Account creation and management: to register your account, verify your identity (KYC), and maintain secure access to cv660 services.
• Transaction processing: to facilitate deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records.
• Customer support: to respond to your queries, resolve disputes, and provide assistance in relation to your cv660 account or any game you have participated in.
• Responsible gaming compliance: to monitor gaming behaviour, identify potential signs of problem gambling, and enforce responsible gaming protocols including deposit limits and self-exclusion requests.
• Platform improvement: to analyse aggregated usage data, optimise performance, resolve technical issues, and enhance the overall gaming experience on cv660.
• Marketing communications (with your consent only): to send you relevant promotional offers, bonus notifications, or platform updates via email or SMS where you have opted in to receive such communications.

3. Data Sharing and Disclosure

cv660 does not sell, trade, or rent your personal data to any third party. We share your information only in the limited circumstances described below, and only to the extent strictly necessary for each stated purpose.

Service Providers

We engage trusted third-party service providers to perform functions on our behalf — including payment processors, identity verification partners, fraud detection services, and cloud hosting infrastructure. These providers are contractually bound to handle your data securely and solely for the purpose of delivering their designated service to cv660.

Legal and Regulatory Obligations

cv660 may disclose personal data when required to do so by applicable law, court order, or governmental authority. We may also share information where we reasonably believe disclosure is necessary to prevent fraud, protect the safety of our users, or investigate a potential violation of our Terms and Conditions.

Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of cv660's assets, your personal data may be transferred to the successor entity. You will be notified of any such change via the email address associated with your account.

4. Cookies and Tracking Technologies

cv660 uses cookies and similar technologies to ensure the platform functions correctly, to remember your preferences, and to gather anonymised analytics that help us improve our services. Cookies used on cv660 fall into the following categories:

• Essential cookies: required for the platform to operate — including session authentication, login state, and security tokens. These cannot be disabled without breaking core functionality.
• Preference cookies: used to remember your language selection, display settings, and recent game choices so you enjoy a more personalised experience on each visit.
• Analytics cookies: aggregate and anonymised data that tells us which pages and games are most popular, how users navigate the site, and where performance improvements are needed. This data contains no personally identifiable information.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the cv660 platform and your overall gaming experience.

5. Data Security

The security of your personal and financial information is a top priority at cv660. We implement a range of technical and organisational measures to safeguard your data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption on all data in transit, access controls that limit staff access to personal data on a strict need-to-know basis, regular security assessments and penetration testing, and secure server environments hosted in certified data centres.

While we strive to maintain the highest practicable level of data security, no digital platform can guarantee absolute protection against all possible threats. We recommend that users also take personal responsibility for their account security — including choosing a strong, unique password and never sharing account credentials with others.

6. Data Retention

cv660 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. In general, account data is retained for the duration of your active relationship with cv660, plus an additional period as required by financial recordkeeping and anti-money-laundering obligations.

If you request account closure, we will deactivate your account and, where legally permissible, delete or anonymise your personal data within a reasonable period. Certain transaction records may be retained in anonymised form for audit and compliance purposes even after account closure.

7. Your Rights

As a user of cv660, you have certain rights in relation to the personal data we hold about you. You may exercise any of the following rights at any time by contacting our support team:

• Right of Access: you may request a copy of the personal data cv660 holds about you, including details of how it is being processed.
• Right to Rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to Erasure: in certain circumstances, you may request that we delete your personal data. Please note that some data may be required to be retained for legal compliance purposes.
• Right to Restrict Processing: you may ask us to suspend processing of your personal data in specific scenarios — for example, while a rectification request is under review.
• Right to Object: where we process your data on the basis of legitimate interests or for direct marketing purposes, you have the right to object to that processing at any time.

To exercise any of these rights, please contact us at [email protected] with the subject line "Data Privacy Request". We will respond to all verified requests within 30 calendar days.

8. Third-Party Payment Providers

cv660 facilitates deposits and withdrawals through third-party payment service providers, including bKash, Nagad, Rocket, Upay, and card networks such as Visa and Mastercard. When you initiate a financial transaction, certain data (such as your wallet number or card details) is transmitted directly to the relevant payment provider via their secure processing infrastructure. cv660 does not store full payment card numbers or mobile wallet PINs on our servers.

Each third-party payment provider operates under its own privacy policy and terms of service. We encourage you to review the applicable privacy documentation of bKash, Nagad, Rocket, and Upay before initiating transactions through those channels. cv660 is not responsible for the data practices of external payment processors.

9. Children's Privacy

cv660 is strictly an adult-only platform. Our services are not directed at, and are not intended for use by, any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that a user under 21 has provided personal information to cv660, we will take immediate steps to delete that data and close the relevant account. If you believe a minor has registered on cv660, please contact us immediately at [email protected]. We are committed to upholding responsible gaming standards and protecting young people from accessing gambling services.

10. Changes to This Privacy Policy

cv660 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date shown at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of cv660 after any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how cv660 protects your personal information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way cv660 handles your personal data, our dedicated support team is available to assist you. We are committed to addressing all privacy-related enquiries promptly and transparently.

You can reach the cv660 privacy team at: [email protected]. Please include "Privacy Policy Enquiry" in the subject line of your message so we can route your request to the appropriate team member without delay.